DHgate is an online marketplace where vendors can sell their products to customers worldwide. It’s a Chinese internet site that promises a speedy DHgate shipping process.

Small and medium-sized enterprises make up most of DHgate, an online marketplace. In other words, it’s a meeting place for customers worldwide and Chinese vendors. The typical business model for suppliers involves either retail or wholesale sales. DHgate offers a wide selection of in-demand products like dresses for special occasions, electronics, and fashion accessories.

In this blog, we will introduce DHgate to global sellers who are interested in the site. What’s more, the most asked question “how long does it take to ship” will also be explained.

DHGate Shipping – A Dive into DHGate Platform

What is DHGate?

Regarding wholesale internet markets, DHgate was an early adopter and now ranks among the largest. DHgate is a leader in international B2C and B2B e-commerce. DHGate’s main selling point is that it provides a comprehensive online platform where consumers can buy directly from factories at wholesale pricing.

DHGate works with a wide variety of international delivery and logistics partners to ensure that its clients worldwide have a smooth, quick, and secure shopping experience.

Businesses that want to buy and sell products in bulk can do so through these wholesalers, who also offer payment services, financing, escrow protection services, and logistics solutions (wholesale). Through its partnerships with DHL, FedEx, and UPS, DHGate delivers over 22 million items annually.

New data shows that in addition to the platform’s 21 million registered users (customers), it now hosts 2 million registered Chinese vendors. Cosmetics, dietary supplements, electronics, clothing, footwear, machinery, software, and a whole lot more were some of the things for sale on the website.

DHGate has become one of China’s most popular online marketplaces for business-to-business transactions. In addition, DHGate supports 8 additional languages. The platform’s secure online payment service, used by organizations worldwide to support B2B sales, takes all major credit cards, including American Express, MasterCard, and Visa.

Where is DHGate Operating From?

DHgate is a Beijing-based Chinese corporation. Its dominant position allows it to focus on serving as a conduit between Chinese SMEs and wholesale purchasers worldwide so that the latter can resell the products they purchase at a profit.

Many people are curious about how to monitor a DHGate order because the company uses a variety of courier and logistical routes to ship products all over China and the world. Some customers worry that tracking their order will be difficult because it will be passed between several couriers in the many countries it will travel through.

Is DHGate A Safe Platform to Buy Products?

For over 17 years, DHgate has been an open online marketplace that reliably serves customers worldwide. The millions of registered members since 2004 attest to the site’s success as a marketplace, inspiring trust among consumers.

However, item quality may vary, given the website’s status as an online marketplace. A customer rating system has been implemented to safeguard consumers and businesses from purchasing low-quality or inadequate products by allowing past purchasers to provide product feedback. This has been a very well-liked addition to the DHGate platform since it has significantly increased customer trust in transactions.

DHGate’s biggest problem has been customers’ anxiety over their packages not arriving. DHGate’s global shipping options need the involvement of various couriers and transportation organizations, which can give the impression that packages are more likely to go missing somewhere along the way.

Section Related to DHGate Shipping

How Long Does DHGate Take to Ship Products?

In general, DHgate sells Chinese-made goods. Therefore, it may affect how long it takes to dispatch your package. The shipping time for your order will be reduced if you are an overseas customer instead of a domestic one.

The time it takes to ship something depends on how you choose to ship it. The time it takes to process the order also plays a role. Furthermore, shipment times are also affected by working days.

Products shipped to the United States, Australia, Canada, and Europe may take between one and three weeks to arrive at their destinations. However, you can pay a little more if you want expedited shipping.

a. to the United States of America

The DHgate delivery time for packages coming from China to the United States varies with the chosen shipping method. Shipping goods by air or sea is an option. Shipping via aeroplane is quicker than shipping via ship.

If you’re shipping something by sea, you should expect a delay. Your product could arrive in as many as 40 days, so be patient.

Shipping via aeroplane is more costly but much quicker. Products ordered will be shipped to you within 10 days. Choosing the faster express air shipping option will reduce delivery by three days.

b. to the United Kingdom

Both countries must go through formalities for DHgate to ship to the UK. Customs clearance, loading, and unloading are the processes involved. Air and sea freight are both options for DHgate’s UK shipments.

Air freight from China to the UK can take up to 7 days. Due to the short travel time, the remaining hours are spent in transit and clearing customs.

Dhgate’s marine shipping to the UK can take up to 50 days. Having to go through customs twice adds time to the shipping process because both countries must comply.

c. to Germany

Shipping from DHgate from China to Germany might be somewhat time-consuming. For the simple reason that Germany regulates what can and cannot be brought into the country. Germany regulates more goods moved by air than by sea.

Delivery to Germany via sea can take up to 40 days. The customs office or the weather could have caused the hold-up.

Shipping to Germany via sea usually takes between 8 and 10 days. The lengthy delay directly results from the country’s complicated customs procedure.

What is the Item Processing Time of DHGate?

Shipping often occurs within 24 hours, but some merchants delay shipping until much later due to lengthy processing times. The store needs some time to prepare your purchase for shipping. Therefore, the supplier should expedite the item processing time to ensure timely delivery.

Therefore, the order processing time shifts based on the order’s size and fragility. Your order may take longer if your desired product is temporarily out of stock. Faster order processing can cut that time to three to fifteen business days. A shipping estimate can be seen on DHgate’s site. Both item processing and DHGate shipping times are factored into its estimated delivery date.

Couriers Services Used by DHGate

When you purchase DHGate, the vendor will ship your item through one of their delivery partners or, if available, the courier you specified during checkout. A DHGate shipping tracking number will be sent to you once your product has been shipped. Please keep in mind that any of the following businesses are responsible for delivering your package:

  • DHL
  • FedEx
  • TNT
  • Singapore Post
  • China Post
  • EMS

The courier taking care of your package will match up with the tracking number the vendor gives you.

Once your DHgate purchase has shipped, the vendor will email you a tracking number. Delivery times will affect how quickly you get an update on your order status. Still, you should expect to wait for between 5 and 10 business days.

You should ask the vendor for the DHgate tracking number if you do not receive it. You can dispute on DHgate for a complete refund if the seller does not react to you within a reasonable time.

If you cannot trace your DHGate order using the provided tracking number within 10 days from the store’s receipt, don’t hesitate to contact DHGate for a complete refund.

What is the Expected DHGate Delivery Time?

DHgate offers a selection of shipping options. Like overnight delivery services like DHL, FedEx, etc.

It is important to remember that DHgate’s delivery and shipment times are affected by some factors. The setting might do it. Other variables include order quantity, business days, shipping timetable, and processing time.

How quickly you receive your purchase depends on the chosen mode of transport. Select express delivery at checkout to deliver your package in 3–5 business days.

Supplier processing and shipping times are also affected by the product you’ve ordered. Packing and sending your order may take a long time, especially if it is large or fragile.

Your order’s expected delivery date will range from three to sixty business days, depending on the following variables.

  • The time it takes to go there depends on how you get there. Delivery times are not constant and depend on your location and your shipment’s origin.
  • We ask that you get in touch with the seller if you have any questions about the delivery status of your order or if you have any concerns about the possibility of a delay in shipment times due to national holidays or force majeure.
  • Before making a purchase, you can get in touch with the seller by using the message or online chat option on the right side of the Item Page.
  • The processing time indicates how long the seller will take to get the item(s) ready for shipment. The processing timeframes can vary depending on the type of goods, and the quantity ordered. Depending on the item’s availability, it could take anywhere from three to fifteen business days.

Are Debit Cards Safe to Use on DHGate?

Over the following years, DHgate has built a great reputation as a marketplace, and here are some reasons:

  • All international cards, including visas and MasterCard, are safe to use on DHgate.
  • If you get a broken or unsatisfactory item, you can use the full refund policy offered by DHgate. It can also be claimed if your seller provides you with an invalid DHGate track order number.
  • The Customer Review section is possibly the best tool for insight into Dhgate’s service and products.

How to reach out to DHGate Customer Support?

Remember, if your message is regarding the product, you should contact the seller first. If your query is related to DHgate tracking, type in your tracking number in ship 24 before ensuring what information is available.

Contact Number: +90 212 296 4569 (Monday to Friday from 9 am to 6 pm GMT +3)
Email Address: (Monday to Friday from 9 am to 6 pm GMT +3)
Email Address: (Monday to Friday from 9 am to 6 pm GMT +8)

Can you ship LCL and FCL Cargo Using Rail?

Dhgate gate also uses Rail shipping to deliver products. You can ship them less at lower prices or request a full cargo load. Note that this shipping method utilizes less time than the other shipping methods offered by DHgate.

The Minimum Time You Can Receive Your Order

The quickest time to receive your order from Dhgate is less than 10 days. But it comes with additional costs because you will have to use air freight to get your order this fast.

Is DHGate Reliable for Dropshipping?

Dhgate is a great site for dropshipping mainly because of large variety of products being offered there. However if you want your Dropshipping business to scale fast find a reliable seller on Dhgate who offers you a fast delivery.

Tracking Order of DHGate – How to do that?

Track Using DHGate Website

Your package can be tracked in four different ways:

  1. After the seller has sent your order and given you the tracking number, you may check its progress by going to “My order” and clicking “track items.”
  2. Alternatively, you can input the item number in “my orders-Order tracking” to see where your order stands.
  3. Your delivery can be tracked by visiting the website of the shipping company that handled your shipment and entering the tracking number into the appropriate form.
  4. Various shipping services provide different tracking numbers. However, you can always inquire about it from the vendor if you don’t find it. That’s why it’s crucial that you acquire the tracking details for your order.
    To understand more about the order tracking process, you can contact DHgate’s customer care or the seller directly.

Tracking Using Ship24

Ship24’s tracking system is straightforward yet highly accurate. You will need your tracking number to use Ship24. Find out the shipping company the seller used so you can monitor your package. More than 1200 couriers are visible on Ship24. If you have the tracking number, you may check its status in seconds by pasting it into the search bar on Ship24’s homepage.

You can use DHGate shipping tracking up to ten parcels simultaneously and still have the data returned in a reasonable amount of time. Don’t get your order number mixed up with your tracking number. Enter the order number into Ship24’s tracking tool instead of the tracking number.

Tracking Using Parcelsapp

Each order is given a unique tracking or waybill number once it has been processed and dispatched.

While there are many other forms for tracking numbers, China Post and China Post EMS/ePacket use the format XX………CN.

Enter the tracking number provided by DHGate into the search bar on the top of the page, and then click the Track Package button.

Tracking Using 17track

Inputting a tracking ID on the 17TRACK website will cause the service to look up any relevant data it can locate and display it to the user.

What is On-Time Delivery On DHGate

DHGate On-Time Delivery

The details of DHgate’s convenient shipping options can be seen on the site. DHgate claims that they offer their customers some services designed to guarantee timely deliveries.

The DHgate community expects all sellers to offer a timely shipping assurance. Customers may track the progress of their orders thanks to this punctuality guarantee.

There are two components to this assurance. The first is the time the supplier will take to handle the order and get it ready for shipment. Second, you need to know how long it will take for the item to be shipped to you from the supplier’s warehouse or other points of shipment.

Difference Between Estimated Delivery and Guaranteed Delivery

See below for a breakdown of the guaranteed and estimated delivery time frame.

a. Estimated Delivery

The estimated time serves as a benchmark so long as the delivery date is within the specified window. So, DHgate tells you when you can expect your package to arrive.

Even before an order is dispatched, a projected delivery date is provided.

b. Guaranteed Delivery

The given time is real and reliable. The vendor promises prompt delivery. The guaranteed delivery time is also available for viewing as soon as the seller submits the tracking number information.

What is Excluded From DHGate “On-Time Delivery”

The DHgate On-Time Delivery Guarantee does not apply to the following:

  1. Inaccurate Delivery Address

Your order may not be delivered if you give an incorrect shipping address. Therefore, when completing the purchase, double-check the shipping address you provided.

  • Direct Payments

If you choose to pay the seller directly, DHgate is not responsible for any problems that may arise. Keep in mind that DHgate offers safe payment methods to counteract the possibility of fraud.

  • Natural Disasters

Your order could be delayed because of unexpected events. Such as a tornado or a car crash. Therefore, the supplier may not be responsible for the fault.

  • Other Events

DHgate is unable to prevent all unforeseen events. This implies there may be some disputes that require immediate resolution between you and the seller.

What Type of Parameters Can Delay DHGate Shipping?

Timely delivery can be complicated when dealing with international shipments. So, DHgate shoppers should consider these factors before placing an order.

Delays Because of Seasonal Holidays

Orders placed on DHgate are fulfilled in China. To avoid delays, check the Chinese holiday calendar before placing an order. As with any business, DHgate’s and other e-commerce sites’ working days are impacted by holidays.

Your order could be delayed by three to five days if you place it on holiday.

Delays Because of Warehouse Clearing

The logistics business could add some waiting time to the shipping process. Reason being they have to organize stuff. An extension of the expected delivery time is a direct outcome of this new process.

Your things will be sorted in the warehouse. Until DHgate receives clearance, it cannot send your things.

Delays Due to Customs Clearance

Customs clearance occurs once a shipment enters a country. Clearance from the officers could be delayed. There will be hold-ups because of how long the process takes.

There may be significant delays in processing your item through customs. Your package could be delayed if there is a problem with the import tax payment.

Flight Delays

The flight’s departure time may be delayed. Customers relying on the air freight shipping method are impacted.

In addition, departure times may be delayed due to emergency checks or inclement weather. Therefore, it affects the timeliness of the deliveries.

Delay Due to the Pandemic

Some foreign flights have been grounded to slow the spread of the Covid19 epidemic. This has had a significant impact on international cargo transport. Fewer flights are available than in the past. As a result, container transport schedules become extremely packed. The package is frequently late when it does arrive.

Tips on Avoiding Delays in DHGate Shipping

If you stick to the guidelines below, you won’t have to worry about shipment delays with DHgate.

Define the Strategy You are going to Use

Most purchases made on the Internet are impulsive. If you want your package to arrive on time, you should order ahead of time. To avoid waiting, making purchases a month or two in advance is best.

Moreover, if you ask the seller when they plan to ship, you can increase the likelihood of receiving your package on time. As a result, you should consider everything that could impact the delivery time before placing an order.

Go Through the Recent Situations

You should ensure the country you’ll be shipping to is secure before you go on a spending spree. As a result of the pandemic, some nations are restricting imports from others.

Verify with the vendor if they offer international shipping. Remember that the hold-up causes a rise in import taxes, shipping times, and overall costs.

If the vendor can send it to the provided address, that’s great. This is something you should never ignore.

See Shipping Related News

Staying up to shipping industry happenings will serve you well. Take note of the product’s cost, shipping time, charges, and geographical limitations.

Additionally, maintain communication with the Chinese sales agents. Knowledge of the current scenario in China will serve you well. For instance, if it’s a holiday, they’ll let you know there may be a delay in processing your order.

Stay in Contact with Your Suppliers and Agents

Multiple entities interact in a supply chain. It all begins with the manufacturer and concludes with the carrier. Therefore, it is crucial to have constant communication with them all.

You can get in touch with everyone involved in your order, so you never have to wonder what’s happening.

If they have an emergency, you will be better able to aid them if you stay in touch with them. It’s possible, for instance, that the supplier requires a shift in how you get the product to its final destination.

Always Expect Uncertainties

Because of the epidemic, many companies avoided sending orders to the worst-hit areas. While increasing profits is a primary goal, halting the spread of the virus is equally important to retailers.

As a result, certain factories may stop shipping to certain areas. You might have to find a way to get the supplies you need from a different vendor.

What to Do If You Are Not Satisfied With DHGate Order?

You always have options if you find the final product less than satisfactory.

Ask for an Exchange Of The Product

If the final products you get have flaws, you can return them to the vendor for a replacement. Typically, the vendor would have you mail back the broken item and send you a brand-new one.

Request For the Refund

A refund request can be sent to the seller if the shipped item turns out to be significantly different from the product page description. If the seller is uncooperative, you can always try contacting DHgate’s support team.

Open Dispute

An online dispute can be filed on DHGate if the package arrives late.

To file a claim against a DHGate shipment, please follow these instructions:

  1. Access the “My DHGate” website by logging in.
  2. Access the Orders tab. This will bring up a submenu when clicked.
  3. To view current orders, click on “Active Orders.”
  4. Make your way to the “Shipped” option. All orders that have been fulfilled and sent out will be displayed here.
  5. To request a refund, go to “Return Refund” and explain why you think you’re entitled to one.

What Payment Methods Does DHGate Support?

Payment methods available in DHgate include:

  • PayPal
  • Credit card
  • Bank-to-bank wire transfers
  • Western Union

Paying with PayPal

With PayPal, you may use your credit card or bank account to send money fast and safely over the Internet.

The PayPal button will take you directly to PayPal, where you can pay.


  • Your payment can be tracked at any time. Using your PayPal account, you can check on the progression of your payment at any time.
  • It is not necessary to use a credit card while paying online (you can transfer directly from your bank account). With PayPal’s secure server, your credit card information is never seen by DHgate, reducing the potential for fraud.
  • The PayPal Buyer Protection program provides free insurance of up to $1,000 for certain purchases made through PayPal. PayPal also provides a money-back guarantee. However, its coverage is more limited.

Paying with a credit card

You will be redirected to PayPal to complete your purchase if you choose to pay with a credit card.


  • Your payment can be tracked at any time.
  • The process of making a payment is quick and easy. Any money owed to DHgate will be put there immediately.
  • Credit card providers typically offer protection against fraudulent charges and identification theft. The following are some of the most frequented credit card insurance sites:
  • Visa’s No-Fault Guarantee
  • Visa’s Zero Liability Protection Plan
  • Explore Comprehensive Safety from Scams Today
  • Invincible Security with American Express

Paying with the bank-to-bank wire transfer

Your payment will be transferred to DHgate’s HSBC Hong Kong bank account immediately from your bank.

Detailed instructions for the wire transfer are provided below:

BeneficiaryRich Palace Holdings Limited
Beneficiary AddressUnit D, 10/F, China Overseas Building, 139 Hennessy Road, Wanchai, Hong Kong
Bank NameThe Hong Kong and Shanghai Banking Corporation Limited
Bank Account808-056402-838
Bank AddressL9, HSBC Building, 673 Nathan Road, Mongkok, Kowloon, Hong Kong

Paying with Western Union

Western Union is an industry pioneer with more than 150 years of experience. It facilitates the secure and prompt transfer of funds between individuals and organizations. The necessary Western Union transfer details are provided below:

BeneficiaryFang Jiang
First Name: Fang
Last Name: Jiang
Address8/F, Dimeng Commercial Building, No. 3-2 Hua Yuan Road, Hai Dian District, Beijing 100083, China

Frequently Asked Questions

How Long Does DHGate Take To Deliver Products?

DHgate’s shipping times fluctuate based on the availability of the item you ordered. Regarding international shipping, DHL is one of your best bets.

DHL typically delivers from sellers in 3–4 business days. The time it takes vendors to process items impacts this time frame.

Processing times are determined by individual DHgate merchants. However, they will typically handle your stuff in less than a day. But it can take longer to process if your item is big or out of stock.

What is On-Time Delivery On DHGate?

Customers can anticipate a guarantee of on-time delivery from sellers on DHgate. Customers can monitor the delivery of their orders thanks to this on-time promise.

There are two aspects to this promise. The first is how long the supplier will take to prepare or send the goods. The second factor is how long it will take for the item to arrive at your door from the supplier’s warehouse or dispatch centre.

How To Track DHGate Orders?

Your package can be tracked in four different ways:

  1. After the seller has sent your order and given you the tracking number, you may check its progress by going to “My order” and clicking “track items.”
  2. Alternatively, you can input the item number in “my orders-Order tracking” to see where your order stands.
  3. Your delivery can be tracked by visiting the website of the shipping company that handled your shipment and entering the tracking number into the appropriate form.
  4. Various shipping services provide different tracking numbers. However, you can always inquire about it from the vendor if you don’t find it. That’s why it’s crucial that you acquire the tracking details for your order.

To understand more about the order tracking process, you can contact DHgate’s customer care or the seller directly.

Is DHGate Legit Website To Buy Products?

You can utilize the platform for your online shopping with no worries. You can trust that the DHgate shipping process is quick, effective, and secure.

What is the Shipping time to Canada using DHgate?

Canada and USA shipping times differ because of the distance. The minimum delivery time to Canada is 20-25 Days.


In a nutshell, DHgate is an online marketplace that offers international shipping. You can shop a diverse selection of goods on this e-commerce site. You may get these at a good price and guarantee fast shipping.

We hope that you will find this guide helpful in looking for the answers you are looking for. If not, there is always an option to contact Equator Shipping. Our representatives will help you in every aspect possible.

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